Refund policy

Last updated: September 10, 2026

ORDER CANCELLATIONS
Orders may be cancelled free of charge before shipping preparation begins. Please contact us as soon as possible and include your order number. Cancellations are generally not accepted after shipping preparation begins or after dispatch. This does not limit any rights available under applicable law. A cancellation or refund is confirmed only after you receive confirmation from us.

CHANGE-OF-MIND RETURNS AND EXCHANGES
Except where an item is defective, damaged during delivery, incorrectly shipped, or missing components, we do not accept returns, exchanges, or refunds for customer-requested reasons.

Customer-requested reasons include when the product looks or feels different from what the customer imagined; the color, shape, pattern, or texture appears different from photographs; the customer selected the wrong product or finish; the product is no longer wanted or needed; the customer no longer has an opportunity to use the product; or the product cannot be used in the customer's particular environment.

The ceramic pieces included in each kit are selected at random. Their color, shape, pattern, and size cannot be specified. Because of the handmade nature of the product and the characteristics of ceramic materials, individual items may differ from the photographs. These variations are not considered defects.

Nothing in this policy limits mandatory consumer rights under the laws applicable in the customer's place of residence.

DEFECTIVE, DAMAGED, INCORRECT, OR INCOMPLETE ORDERS
If an item is defective, damaged, missing components, or different from what you ordered, contact us within 14 days of delivery. Include your order number, a description of the issue, and photographs showing the product and packaging. Do not return an item without our instructions. After review, we will provide a replacement, reshipment, or refund as appropriate.

REFUNDS
Approved refunds are normally issued to the original payment method. Processing times depend on the payment provider or financial institution. Customs duties, import taxes, and customs clearance fees are non-refundable by us.

Contact: kodemariurushi@gmail.com